However, no need to worry as we are here to deliver the good news that while it seems like a bit of a pickle, most of the time, this bug can have an easy fix and you can solve this problem yourself at home to make sure doesn’t happen again.

More often than not, this is due to a problem with the HDD and can be solved by performing a planner rebuild. First, you need to reboot your Sky Box along with the router, then see if there is enough storage space in the Box, reconnect all cables and force a new software update. Finally, you can do a planner rebuild and try to record the program again.

Sky UK supplies TV broadcasting services all over England and while it has been mostly been quite reliable, there have been some complaints from its users regarding some recording problems. So keep reading as we walk you through the reasons why this could be happening and also detailed instructions on how to fix it.

Note: If the program that you had recorded before are disappearing, that might be because the programs have been removed from Sky TV due to some licensing or contract issue.

Possible Reasons

While there may be a plethora of reasons why your Sky Box is not saving the programs as per the schedule, reports suggest that there may be 5 common reasons behind it:

The hard drive has been corruptedThe software version on your Sky Box is not the same as the one listed in your tableYour sky box is running out of storage spaceThe hard drive might have defectedProblems with the internet connection

It is safe to assume that your sky box is also experiencing one of these problems, so keep reading to learn how you can solve these issues.

How To Fix It?

Once the possible reasons and problems have been identified, you can now move on to fixing them. And even if you feel like you haven’t figured out exactly what is causing the issue, you can perform these steps to rule out all possibilities.

Confirm Your Software version 

In order to find out what your software version is, you can follow the steps listed below:

Press the HOME button on your remoteSelect Settings > System Info. Note down the “Software Version” and “Hardware Version”. Make sure that the Software version listed on the table is the same as the one on your Sky Box. If they are different, complete a software download but if they are the same then you can move on to the next step

Reboot Your Sky Box and Perform a Power Cycle

Follow the steps to reboot your Sky Box:

Click the “Standby” button on your remote and hold it down till the box turns off. Unplug from the main and plug it back in after one minute. Power on the box by pressing down on “standby” once again.

Follow the steps to reboot your router:

Take out the power of the router by turning it off. Keep it off for 30 seconds and then plug it back in.

 Check Your Storage

You can check the storage by:

On the remote, Press “Home’’. Select “Recordings” and then select “Manage”. Note down if you have enough storage or not.

Force a Firmware Update

While mostly the Sky Boxes update automatically, you can force an update by the following steps:

Go to Home and then click “Settings”. Go to System Info > Software version. Now click “Setup” and check whether you have the software update or notClick “Update”

Perform a Planner Rebuild

You can easily rebuild your planner by following the steps listed below;

Go to Settings after pressing Home and just highlight the option. Do not click on it. Once it is highlighted, press 001 on the remote and then enter. Navigate to Sky Rebuild and click on it.

Note: After pressing 001 you can also go to Setup Window and select System Reset to reset your hard drive but keep in mind that by doing this, you will delete all your saved data.

What to do if Sky Box is still not recording?

Although after following these steps you should be able to solve the problem in case your Sky Box is still not working properly, it is advisable to call the sky helpline and request expert technical support for fixing the problem. It is possible that you will have to completely replace your Hard Drive or take some other step. The expert from Sky will be able to better understand the problem and guide you in this matter.

Conclusion

Overall, it is quite easy to resolve these problems on your own and if your Sky Box is refusing to record scheduled programs, it is quite possible that by performing the steps listed above, you will be able to solve the problem and continue your merry watching.

Q. What is the Sky helpline?

Ans. You can contact Sky UK customer support at 0333 7591 018 or you can live chat at their website.

Q. The episodes and shows that I recorded have disappeared, why is this happening?

Ans. All programs that are recorded have a deletion date and they are automatically removed after that date.