Answer Paragraph:
Several people are using Spectrum internet, cable, mobile network, and home or business internet services. Their services with new additions to their equipment like routers, DVRs, and HD receivers have been providing a huge audience in all of the United States. There are approximately 32 million customers in 41 states operating broadband and cable network through Spectrum. There have been many reviews, comments, and complaints about their services, customer response, and resolving issues. Here are some of the complaints found on their site: –
There was a complaint that the customer was not informed that without an account he cannot get information about or use his e-mail, although he was told that he canAnother customer complained that there are no security codes and pin codes don’t work A customer complained that they took more than a day to come and fix their internet that was accidentally cut off. A complaint came from a customer that they charged him a month’s bill whereas he only used it a few days or moreA customer complained he was waiting for services to call him back but did not respond as suchA complaint was made that the network was very slow where they promised a high-speed networkComplaints about customer service were that a technician was supposed to come by to the house and fix the internet Another customer said they charged 200 dollars but the service was unstable and freezes
It can be noticed that most of the complaints were regarding the internet services and reaching technical help or customer calls that were not followed up quite promptly. Customers have complained that the way they advertise their services and package offers it is doubtful that they truly work that way.
What are the Reviews Of Customers?
Here are some reviews from customers quoted on Spectrum’s review site: –
‘Avoid This Company- Horrible!’‘Poor Service’‘Nothing Done’‘I was told my bill would be $90. 47 but I received a bill of $135! Just because they included the DVR box and internet $39. 99’‘Poor Poor Customer Service!’‘Billing!’‘Refurbished phones and lies!’‘Appointment hadn’t shown up!’‘Bill is wrong!’‘Repeated blocked call leaving voicemails over 200 times’
A lot of these reviews have been noted on their sites and these were posted on
Pissed Consumer, a site for consumers to express their experiences on any services of companies around the whole US.
How Much Has Spectrum Complaints Been Resolved?
Spectrum has gone through a lot in the past year and presently they have been going through some tough times. According to the Reviews site of Pissed Consumer, there were 9 issues resolved. These Spectrum Complaints will need to be undertaken as soon as possible if Spectrum wants to continue and increase business in the broadband services in America. These steps can be taken to resolve at least some of the problems among these thousands of complaints: –
Hire more experienced and qualified techniciansBoost up their customer services with more instant and on the spot serviceClear communication between customers and service providerTransparency in their billing system is importantMaking promises that are keptMore people with technical know-how
They have come far with their services and expanding range of advanced equipment. With new technologies introduced and the demand rising for fast internet services, Spectrum has a scope to improve its services and customer care department.
Conclusion: –
Spectrum Complaints has millions of customers enjoying their internet and broadband services. Among them, there are several customers unhappy and disheartened by their services, especially regarding billing systems and on-call technical assistance. They need to boost up their services in these areas to continue providing millions of customers with satisfactory services. To meet their satisfaction is the ultimate goal for them now. In any business complaints will flow in all the time but keeping quality services is the main target.
Does Spectrum have good technicians?
Spectrum has technicians available, but they need to be prompt and more specific in their jobs.
Can you get HD quality cable TV?
Yes, Spectrum offers HD quality cable networks which are free with every purchase
What speed of network does Spectrum offer in their packages?
The new DVR box offered has a speed of 200/201/210 receiver that records up to 80 hours SD and 35 hours HD. Their new advanced receiver records up to six shows at once.
