In this article, I will be explaining the Staples return policy and showing you how you can get a refund or exchange your Staples-bought electronic appliances. Read along if you want your returns to Staples in the future to be simple and quick.

Staples General return policy

But before heading over to Staple’s return policy for electronics alone, let’s take a look at a run-through of Staple’s return policy in general.

With the return policy of both in-stores and online being similar, Staples allows the returning of products with original packaging, parts, and manual that is simply put, products that are in mint condition.

Incorrect, damaged or items with deformation can be returned to Staples at no extra charge. All you have to do is to place an updated order, that is, for online items. 

Note that, generally, Staples has a maximum return policy time of 30 days.

Staples return policy on Electronics

Although generally, Staples has a maximum return policy time of 30 days, electronics are exceptions to this time policy. 

Staples electronic appliances have a strict 14-day return policy irrespective of place of purchase (in-store or online). All you have to do is to take along the receipt of the item to be returned. 

Refunds for electronic items are generally within 3 to 5 (working) days and are sent through the initial method of payment.

Electronic items that can be returned within the 14-day policy include:

Computers and LaptopsUnboxed dronesSmartphones/Cell PhonesTabletsOffice machinesPrintersCameras

Gift cardsPhone cardsDownloadable/opened softwareMovies and music

Returning electronics at Staples

There are three methods in which an individual can return an electronic item at Staples and these include:

Through the company’s official websiteThrough in-storesUsing DoNotPay

Through the company’s official website

You can return Staples electronics by doing the following:

Visit the Company’s official websiteLog in to your accountClick on the ‘return orders’ optionPut in your order number and ZIP codeScroll to find your orderRequest to return an ordered item stating your reason for returnAfter submission of the request, pack the item to be returned with its appropriate label and send it to any available Staples store. Your refund would be sent to you when the electronic item reaches the in-store. This depends on your method of purchase

For gift cards – within 72 working hoursFor checks – 7 to 10 working daysFor purchase with coupon – 7 to 10 days

Through in-stores

With over 1,050 stores across the United States, anyone can return electronics at Staples, in person, easily and the process goes thus:

Use the Staple store locator to find a Staple store close to you. Visit your preferred store(within 14 days) with the electronic item and proof of purchase(receipt)Meet with any sales assistant available and explain your situation to him or herFor exchanges, the electronic product will be replaced immediately while for returns you’ll get your money in variable periods depending on the means of purchase. For gift cards – 7 to 10 working daysFor Staples credit account – 3 to 5 working daysFor purchase with coupon – within 72 hoursFor purchase with credit card(major and prepaid) – 3 to 5 working days.

Using DoNotPay

Another convenient and quicker way of getting returns on your electronic items, at Staples, is through a website called DoNotPay. All you have to do is to:

Sign up on the DoNotPay websiteSelect ‘item return request’Briefly describe your situation-purchase, and reason for return, among others.

The best part of using this method for returning your electronics, at Staples, is that they will offer free shipping for the item to be returned.

Returning Staples electronics without receipt

If you lose the receipt of an electronic item you wish to return, all you have to do is to go back to the exact store you purchased the item with the same credit card you used.

The cashier should be able to find your receipt in the Staples system to give a full refund, if the store cannot find your receipt, you are automatically qualified for zero return depending on if you can produce the original packaging of the item.

If you can produce the packaging, you might either get a store credit or an exchange

Do note the following when requesting returns without any available receipt:

Staples has the right to reject any returns that may seem suspicious. When returning an electronic item without a receipt, provide a government-issued ID card that is valid. You won’t get a refund, only a store credit which may have a lower value than your item or an exchange.

In the case of loss of online receipt, simply login to your account on the Staples website and select ‘my orders’ then you can proceed to print out a copy of your receipt.

Final words

Now that you know the Staples return policy on electronics and how to return electronics at Staples, you can be part of the people saying that ‘ Returning an item on Staples is very easy ‘.

Can I return an opened item?

Yes, you can but this item must be in ‘ sellable condition ‘ meaning that it must be in its original box with complete parts, cords, and manual.

Can I return items that were shipped by Staple suppliers?

Yes, you can

What are the conditions of returning a computer to Staples?

Apart from the 14-day policy, when returning laptops and computers, all personal information should be removed.